Troubleshooting

#I cannot sign in

• Use Continue with Google with the Google account you signed up with.
• If your browser blocks cookies for app.chainz.waiyers.com or waiyers.com, allow them: the sign-in needs them.
• Still stuck: write to us (see Contact support) with the e-mail you use.

#A run fails with "Insufficient credits"

The wallet paying for the run is empty: yours for a personal project, the team's for a team project. Buy credits in Credits and run again. See Credits.

#A component shows an error

1. Open the run in Playground › History › Runs: the failing step and its message are shown there.
2. Check the component's fields: a missing input, a link to the wrong type, a file that was deleted.
3. Use Run until here on the component before it to check what it receives.

#The Playground button does nothing

The playground needs a Chat Input or a Chat Output in the flow. Add one, or use Form instead.

#A scheduled run did not happen

• Check that the schedule is not paused in Agenda › Scheduled Runs.
• Check its Timezone.
• Check History for a failed run, and the wallet's balance.
• If the schedule has Max Credits, check that it is enough for what the flow does.

#Instagram does not publish

• The account must be a professional account.
• Reconnect it in Social › Instagram; the authorization may have expired.
• A caption holds at most 2,200 characters and 30 hashtags.

#The API returns 401

Your token expired. Get a new one: see Authentication.